Refund policy

At rarePoke, we take immense pride in providing 100% authentic, factory-sealed Japanese and English Trading Card Games (TCG) and collector items. Because of the highly collectible and volatile nature of trading card games, we maintain a strict return policy to ensure product integrity and trust for all our customers.

1. Final Sale Items (Sealed TCG Products)

Due to the risk of tampering, weighing, and unsealing, all sales of factory-sealed TCG products are final. This includes, but is not limited to:

Booster boxes, booster packs, and blister packs
Elite Trainer Boxes (ETBs) and collection boxes
Pre-order items and special promotional sets
Single cards, graded slabs, and opened merchandise

Once a sealed product leaves our facility, we cannot accept returns or exchanges to guarantee that every customer receives items that are 100% uncompromised and untampered with.

2. Damaged, Defective, or Incorrect Items

We pack every order with extreme care using sturdy boxes and bubble wrap to ensure collector-grade delivery. However, if your package arrives damaged during transit or if you receive an incorrect item, we are here to make it right.

Reporting Window: You must report any transit damage or incorrect items within 48 hours of delivery by emailing us at contact@rarepoke.shop.
Required Proof: Please include your order number, clear photos of the shipping box (including shipping labels), and detailed photos of the damaged items.
Resolution: Once verified, we will issue a replacement (if stock is available) or a store credit/refund for the affected items.

3. Cancellation Policy

Orders can only be cancelled or modified before they are processed and packed for fulfillment.
If you need to request a cancellation, please email contact@rarepoke.shop immediately. Once an order has entered fulfillment or has shipped, it cannot be cancelled.

4. Refunds (If Applicable)

If your return or claim is approved by our support team:

Your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days.
Shipping charges are strictly non-refundable unless the return is a result of our direct error (e.g., wrong item shipped).