FAQs

Got questions about your orders, shipping, or our TCG inventory? Find answers to our most commonly asked questions below.

1. Orders & Authenticity

  • Are all your products 100% authentic and factory-sealed? Yes, absolutely! At rarePoke, authenticity is our #1 priority. We guarantee that all our Japanese and English TCG booster boxes, packs, and collector items are 100% authentic and factory-sealed. We never sell resealed or weighed products.

  • Can I cancel or modify my order after placing it? Orders can only be modified or cancelled before they enter our fulfillment queue. If you need to make a change, please contact us immediately at contact@rarepoke.shop with your order number.

  • Do you offer pre-orders for upcoming TCG sets? Yes, we frequently open pre-orders for highly anticipated Japanese and English sets. Be sure to subscribe to our newsletter or check our store announcements so you don't miss out on allocation slots!

2. Shipping & Packaging

  • How do you pack booster boxes and high-value items? We are collectors ourselves, so we know how much box condition matters! Every order is carefully packed using sturdy shipping boxes, reinforced corners, and generous bubble wrap to ensure your items arrive in pristine, collector-grade condition.

  • Where do you ship from and what are the delivery times? We ship directly from our warehouse located at 9474 Arbor Lane Goodrich MI 48438. Standard domestic orders typically arrive within 7-10 business days depending on your location.

  • Do you offer international shipping? Yes, we provide secure worldwide shipping options for collectors across the globe. Shipping rates and estimated delivery times are calculated automatically at checkout.

3. Returns & Support

  • What is your return policy for TCG products? Due to the collectible nature of trading card games and to protect the integrity of factory-sealed items (booster boxes, packs, and individual cards), all sales of sealed TCG products are final. If there is an issue with damage caused during transit or if you received an incorrect item, please reach out to us within 48 hours of delivery.

  • How can I contact customer support? Our dedicated support team is always ready to assist fellow collectors. You can reach us anytime at:

    • Email: contact@rarepoke.shop

    • Address: 9474 Arbor Lane Goodrich MI 48438